Email tracking (Opened, Clicked, and Bounced).Some of the sales email features include: In the end, your sales team becomes more productive, closing more sales and converting more leads.Įmail is the preferred communication channel for many customers, with over 306 billion emails sent and received worldwide in 2020.įreshsales provides an opportunity to engage with your customers through email with real-time behavioral data. Thus, you optimize your sales processes and eliminate repetitive tasks. A CRM simplifies handling omni channel communication with prospects by pulling all data into one central platform that all sales reps can access.Ī CRM like Freshsales provides the means for you to communicate via the customer’s preferred channel: phone, email, chat, or SMS.
They also have to duplicate this effort and record this in excel when they are back at their desks. Often sales reps lose time communicating across different channels- LinkedIn message, a phone call, a visit in person – all these interactions with a prospect are recorded hastily in their notes or phone.
This post will give an overview of how sales emails work in a CRM and offer some examples of enhancing your email communication by using a professional HTML email signature on all outgoing email messages. For instance, your HTML email signatures can help you catch the eyes of your prospects. There are different nuances that you can bring in even within sales email. In fact, over 90% percent of internet users currently hold an email account for private or business purposes- but just using email as a tool is not enough. Email has stepped in as the medium to communicate to potential customers, with the added advantage of being quicker, faster and more trackable. With the increase in remote sales, face-to-face contact and handshakes with clients have become almost impossible, so valuable skills such as charisma and thinking-on-your-feet – once developed for local sales – have become difficult to utilize.